Refund policy

Return & Exchange Policy

Every piece is crafted with care — but if something doesn’t feel right, we’re here to make it right.

If you have any questions about sizing, materials, or your order, please reach out before returning — we’ll happily guide you to the best solution.

Returns & Exchanges

If you’re not completely happy with your purchase, you can initiate exchange or return once within 48 hours of delivery.

A small return or exchange fee may apply in certain cases (for example, reverse shipping ).

Products must be unused, unworn, and in their original packaging to be eligible for return or exchange.

Once approved, we’ll share simple instructions to help you send it back safely.

Unboxing Video Requirement

To ensure transparency and smooth support, please record an unboxing video at the time of delivery.
This helps us verify any issues like damage, defects, or missing items and allows us to process your request quickly.

Damaged or Defective Items

Although every product goes through strict quality checks, if you receive something damaged or defective, please reach out to us within 48 hours of delivery with the unboxing video and clear photos.
We’ll review your case and arrange a exchange or return as soon as possible.

Refunds

Once your return product is received and inspected, your refund will be processed as either store credit or to your original payment method, based on your preference.

Refund policy

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